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FAQ for artists
How do I join Riverart?
It's easy to join, artists click here to register, start with free ART 3 membership, or let us know your preferred portfolio package, upload up to 5 images, a short paragraph about you and your art, we will review your submission and contact you within 5 working days to confirm your membership
Do you charge a commission fee on art sales or commissioned art?
We don't charge a commission fee on your art sold or any fee for commissioned artworks you have done through Riverart
Can I sell my art through other galleries while listing it on Riverart?
Yes you are free to market your art elsewhere
Can I join Theartiststudio.co.uk for free membership in addition to having ART 3 at riverart.co.uk?
Artists can choose free membership at either Studio 3 at TheArtistStudio or ART 3 at Riverart
What do I need in order to join?
All you need are your contact details, up to 5 jpeg or gif images of good quality, (please ensure each image is resized to no more than 800px wide or 800px high, whichever is the greatest), and a short paragraph about you and your art. Once you've joined you need to have a minimum of two artworks in your gallery
Do you accept International artists?
The majority of artists on the site are from the UK but we do consider applications from International artists who are resident in Europe EU & USA, International artists must accept payments via paypal
Do you accept all submissions?
We accept most artworks we are also looking for artists whos work loosely fits in with our ethos of naturally inspired art
What size/resolution of photos do I need?
Good quality images minimum of approx. 400 pixels shortest side
Can I upgrade my subscription?
Yes, let us know the package you'd like
Can I cancel my subscription at any time and receive a refund?
Yes certainly you can, you will receive a refund for the unused portion of your annual membership cost
How do I enable Paypal?
Via your artist admin page, you just need to add your Paypal email address (the email address that customers send your payments to) to your profile page
Can I submit any art for inclusion onto the site?
A few images may be rejected for the following reasons : inappropriate (i.e. violent or explicit) images, very poor image quality
Can you add my artworks to the website for me?
Yes certainly, send us your photos, artwork sizes, and descriptions and we'll do the rest
My images are not appearing can you help?
If you have uploaded your images but they do not appear in your admin area check to make sure you are uploading a gif or jpeg image, if that isn't the problem the images may be too large try resizing them to no more than 800 px wide. If your images have appeared in your admin area but not on the site pages please check to make sure you have ticked the default box next to the main image for your artwork.
My artworks are not appearing correctly?
Please use letters only in your artwork titles as some characters cannot be used in the urls avoid using the following: # & ' ? (hash, and, apostrophe, question mark)
I can't login?
Please make sure you have clicked on Artist Login and not Login as this is just for buyer accounts, if you still have problems please contact us for assistance
FAQ for art buyers
How do I purchase art?
The artworks are labelled according to availability, art labelled 'buy now' can be purchased securely online by credit or debit card via PayPal (secure payments system) or by offline payment methods such as cheque or postal order, just click on the buy now buttons and follow the instructions to purchase, your payment is sent direct to the artist, you will be sent an order confirmation email, the artist will contact you to arrange delivery of your artwork
How do I commission art?
If you would like to commission an artwork contact the artist direct who will be pleased to discuss your requirements, some artworks are labelled available by commission you could have a similar piece completed, or talk to the artist about creating art to your own specifications
Do you ship art internationally?
Most artists will deliver your purchases to International destinations, see the artists gallery or contact the artist via their contact form if you have any queries about shipping destinations
Can I pay for the art by offline payment methods?
Yes certainly, click on the buy now buttons to add the art to your shopping basket, you can then select the Buy Offline option, you will be sent an order confirmation email, the artist will contact you so you can send the payment offline, or contact the artist to let them know that you would like to make a purchase and that you would like to arrange payment offline
How do I make an offer for an artwork?
Click on send an offer, on the artists contact page please include which piece you are interested in & the amount of the offer, the message will be sent directly to the artist who will let you know if your offer for the artwork is accepted
Can I return the artwork if I decide it not quite what I was looking for?
Yes certainly, please let the artist know as soon as you can, you have 14 days to return the art to the artist for an exchange or a refund, please return using an insured service (sorry refunds don't include P&P costs, unless the artwork has been damaged in transit if that is the case you will receive a refund in full including all P&P costs, see buyer terms)
What happens if the art arrives damaged?
If you can see that the parcel is damaged sign as 'unchecked' if you can see that the art is damaged you should refuse the parcel and contact the artist
The art is packaged for safe transit but if the unlikely happens and your purchase arrives damaged please contact the artist asap for a full refund or an exchange, retain the original packaging so that the artist can make a claim with the courier, see buyer terms | 
